tag:blogger.com,1999:blog-24830915621754856762024-03-13T16:12:28.037+01:00N'nafé le restaurantNotre restaurant fait déguster à ses clients une cuisine d’Afrique de l’ouest aux saveurs spéciales et originales. Ce service est disponible sur place ou à emporter.N'nafèhttp://www.blogger.com/profile/16340170754658502624noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-2483091562175485676.post-74260315680692782692012-10-09T20:30:00.001+02:002012-10-19T10:09:13.029+02:00Nos six (6) engagements client<br />
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">1) Une équipe aimable et souriante pour vous accueillir.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">chaque membre du personnel est sensibilisé à l’accueil du client<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous formons chaque nouveau collaborateur à l’accueil <o:p></o:p></span></div>
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">2) Nous sommes à votre écoute <o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous réalisons des enquêtes de satisfaction client.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous mettons à la disposition de nos clients des supports pour recueillir leur avis<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous prenons en compte vos réclamations écrites<o:p></o:p></span></div>
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">3) Nous veillons à la qualité de nos aliments<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous travaillons avec une diététicienne pour assurer un équilibre alimentaire<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous nous engageons à fournir une traçabilité de nos produits.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous contrôlons nos installations en cuisine pour respecter les règles d’hygiène alimentaire<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Si par erreur, on sert des aliments défectueux, nous nous engageons à tenir les clients au courant avant même qu’il n’y ait réclamation. Nous restons joignables en cas de réclamation et nous nous engageons à répondre dans les 24heures qui suivent en trouvant la solution la plus idéale.<o:p></o:p></span></div>
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">4) Nous vous recevons dans des locaux accueillants et confortables <o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous veillons au respect des règles de propreté en maintenant des espaces bien rangés<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous mettons à la disposition de nos clients une poubelle pratique dans la salle.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous contrôlons la conformité de nos installations tous les ans.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous vérifions en permanence la propreté de nos locaux<o:p></o:p></span></div>
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">5) Nous vous informons de manière claire et lisible <o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous veillons à mettre en place une signalétique indiquant les différents noms et prix des menus pour permettre au client de s’orienter.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous nous engageons à former notre personnel à l’ensemble de l’offre<o:p></o:p></span></div>
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<span lang="fr" style="font-size: 16pt; font-weight: bold; language: fr; mso-ansi-language: fr;">6) Nous nous engageons à respecter votre temps <o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Tous nos collaborateurs ont connaissance des règles de ponctualité.<o:p></o:p></span></div>
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<span style="direction: ltr; font-family: Symbol; font-size: 10pt; unicode-bidi: embed;">·</span><span style="width: 23.5pt;"> </span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;">Nous nous engageons à vous servir en moins de cinq (5) minutes (car nous sommes conscients que votre temps de pause vous est précieux)</span><br />
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<span lang="fr" style="font-size: x-large; language: fr; mso-ansi-language: fr;"><span lang="fr" style="font-family: Cambria; font-weight: bold; language: fr; mso-ansi-language: fr; mso-armenian-font-family: Cambria; mso-ascii-font-family: Cambria; mso-currency-font-family: Cambria; mso-cyrillic-font-family: Cambria; mso-default-font-family: Cambria; mso-greek-font-family: Cambria; mso-hebrew-font-family: Cambria; mso-latin-font-family: Cambria; mso-latinext-font-family: Cambria;">« Si vous n’êtes pas satisfait, dites le nous,</span></span><span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;"></span></div>
<span lang="fr" style="font-size: 14pt; language: fr; mso-ansi-language: fr;"></span><br />
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<span lang="fr" style="font-family: Cambria; font-size: 18pt; font-weight: bold; language: fr; mso-ansi-language: fr; mso-armenian-font-family: Cambria; mso-ascii-font-family: Cambria; mso-currency-font-family: Cambria; mso-cyrillic-font-family: Cambria; mso-default-font-family: Cambria; mso-greek-font-family: Cambria; mso-hebrew-font-family: Cambria; mso-latin-font-family: Cambria; mso-latinext-font-family: Cambria;"><span style="font-size: x-large;">si vous êtes satisfait, dites à votre entourage »</span></span><span lang="fr" style="font-family: Calibri; font-size: 18pt; font-weight: bold; language: fr; mso-ansi-language: fr; mso-armenian-font-family: Calibri; mso-ascii-font-family: Calibri; mso-currency-font-family: Calibri; mso-cyrillic-font-family: Calibri; mso-default-font-family: Calibri; mso-greek-font-family: Calibri; mso-hebrew-font-family: Calibri; mso-latin-font-family: Calibri; mso-latinext-font-family: Calibri;"><o:p></o:p></span></div>
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<span lang="fr" style="language: fr;"> <o:p></o:p></span></div>
<o:p></o:p></span><br /></div>
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N'nafèhttp://www.blogger.com/profile/16340170754658502624noreply@blogger.com1